Customer Handover Manager
Joining Bri-Stor Systems in January 2020 as Customer Handover Manager, Andy Skelton is entirely focused on the customer experience. With first-class credentials working as a service manager for one of the world’s leading automotive brands before becoming an account manager in the van conversion sector, Andy began his career at 16 as a vehicle technician with big ambitions. Andy explains more about his career and his passion for customer excellence: “I spent the first 12 years of my career working in a business where the customer experience was everything, there was no room for error and this absolute focus on detail has stayed with me throughout my career.
“I’ve seen the automotive industry from a range of perspectives and this unique insight enables me to see the world through the eyes of our customer which ultimately, results in an improved end-to-end service for the client. In my role today, much like my role as a service manager earlier in my career, I have an incredible opportunity to work closely with the customer to ensure a seamless handover experience. Regardless of the customer brand, we are ultimately delivering vehicles for people, who will spend many hours of their week behind the wheel. For that reason, it’s essential we deliver a handover experience that matches their excitement for their new vehicle. Attention to detail is everything – from delivering a highly polished vehicle training experience to adapting our service to meet the flexible and varying needs of our customer base – the customer comes first, every time.”
Growing up in Staffordshire, just a few miles from the family business, Martin Smith spent much of his childhood watching his parents build Bri-Stor Systems Limited (Bri-Stor is an abbreviation of British Storage). Today, as CEO of the Bri-Stor Group, he reflects on his own career and the tough lessons he learned along the way.
Simon Webb, Managing Director of Bri-Stor Systems knows all about hard work. Leaving school in the 80s, his first experience of engineering came about when he started a four-year Mechanical Technician Apprenticeship at Portsmouth based firm Dunham-Bush Ltd.
Group HR Manager
At just 17, Karen joined the Bri-Stor Group as a receptionist. Unsure of her career path at that point, she loved the vibrant atmosphere of the Bri-Stor Group. Today, almost three decades on, Karen holds the most senior HR position across the Group
With almost 30 years working in the Bri-Stor Group, Neil Prescott has seen the business from every perspective. It’s with this unique insight that Neil leads the prototype team and works closely with engineering colleagues to deliver the industry’s most advanced van conversion systems.
New Product Development Manager
Describing the new product development (NPD) team at Bri-Stor Systems, NPD Manager Stefan Callear explains that the team’s broad range of expertise and skills gives them a unique advantage when it comes to bringing value to the engineering process.